Description of the facts

Dear Customer, please state the reasons for your request, complaint or claim. A copy with the filing number will be sent to your email, with this you can follow up on the processing of your application. REMEMBER, in case of filing a claim with the competent entities (Superintendency of Industry and Commerce or Mayor's Offices), it is recommended that you attach a photocopy of this form, since the facts recorded here may serve as the basis for your complaint.